ITIL® 4 Strategist: Direct, Plan and Improve - eLearning

The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, examples, and the case study included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.

The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module that will be a key component of both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.

Audience:

The ITIL® 4 Strategist: Direct, Plan and Improve course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL® 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a DevOps team

Learning Objectives:

At the end of this course, participants will be able to:

  • Understand the key concepts of direction, planning, improvement.
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system.
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement.
  • Understand and know how to direct, plan, and improve value streams and practices.

Prerequisites:

Required: ITIL® 4 Foundation Certificate

Course Materials:

The ITIL® 4 Strategist: Direct, Plan and Improve “eLearning” course includes the following course components:
eLearning Modules:

  • AXELOS Mock (Sample) Exam
  • Self-Study Guide (eBook)
  • Additional Documents (PDFs)
  • Pre-Course Reading
  • Post-Course Reading
  • Quick Reference Cards
  • (Sample) Practice Questions
  • Glossary
  • Case Studies
  • AXELOS Sample Exam

Course Outline:

Module 1: Course Introduction
Intent and Context
Course Overview
Placement in ITIL® 4 Certification Scheme
Course Learning Objectives
Course Components
Course Modules
Videos
Case Studies
Exercises
Exam Details
Additional Components

Module 2: Core Concepts of DPI
Basics of Direction
Basics of Planning
Basics of Improvement
Other Core Elements

Module 3: DPI through Service Value Chain and Guiding Principles
DPI of the SVS
DPI of Guiding Principles

Module 4: Role of Direction in Strategy Management
Introducing Strategy Management
Developing Effective Strategies

Module 5: Implementation of Strategies
Managing Risks
Making Decisions through Portfolio Management
Directing via Governance, Risk, and Compliance (GRC)

Module 6: Introduction to Assessment and Planning
Core Concepts of Assessment
Conducting Effective Assessments
Core Concepts of Planning

Module 7: Assessment and Planning through VSM
Introducing VSM
Developing Value Stream Maps
Knowing More About VSM

Module 8: Measurement, Reporting, and Continual Improvement
Measurement and Reporting
Alignment of Measurements and Metrics
Success Factors and Key Performance Indicators
Continual Improvement

Module 9: Measurements and Continual Improvement through DImensions and SVS
Measurements for the Four Dimensions
Continual Improvement of the Service Value Chain and Practices

Module 10: OCM Principles and Methods
Basics of OCM
OCM throughout DPI and Service Value Chain
Resistance and Reinforcement

Module 11: Communication Principles and Methods
Basics of Effective Communication
Communication with Stakeholders

Module 12: SVS Development Using Four Dimensions
Organizations and People in the SVS
Partners and Suppliers in the SVS
Value Streams and Processes in the SVS
Information and Technology in the SVS

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